Disclaimer

Last update:

12/06/2025

At LOVALLY, we believe in genuine, respectful, and safe connections.

By registering on our App and joining our community, you agree to fully comply with this Code of Conduct. Any violation of this Code may result in the suspension or, where applicable, termination of your account, in accordance with our Terms of Use.

Lovally Website

Definitions

In these General Terms and Conditions of Use, the following terms are defined as follows:

Application: refers to the mobile application "LOVALLY" which can be downloaded free of charge from the Apple App Store, the Google Play Store and the Web App at https://lovally.com on iPhones with IOS version 18 or later or Android Smartphones with version 14 or later.
LOVALLY: means the trade name of EV MANAGEMENT ET PARTICIPATIONS, a Belgian limited liability company, registered in the register of legal persons (RPM) of Brabant Wallon under number 0883.749.776, with registered office at BE-1332 Rixensart, rue du Tilleul 68, owner and sole operator of the Application and the "LOVALLY" brand.
Member: means any person registered and using the Application.
Account: refers to the personal space on the Application accessible by unique identification enabling the Member to use the Services.

Article 1: Purpose and scope

These GTC define the main rules of use of the Application and establish the rights and obligations that characterize the contractual relationship between LOVALLY and the Members.

Privacy

In the event of contradiction or incompatibility with other additional documents such as the Privacy Policy, the Cookie Usage Charter or the Code of Conduct, the present TOU shall prevail.

Validity of clauses

If one or more clauses of these GCU are deemed invalid or inapplicable by virtue of a law, regulation or court decision, the other clauses of the GCU shall remain in full force and effect.

Article 2: Modification and updating of the GCU

LOVALLY reserves the right to modify or update these TOU at any time. Members will be informed of changes and updates by push notification via the Application or by e-mail. Continued use of the Services after modifications and updates shall constitute tacit acceptance by the Member of the modified or updated TOU.

Article 3: Registration (rights and obligations of Members)

3.1 Member's right to register

When a user fulfills all the conditions required to become a Member, a personal Account is created for him/her on the Application. This account consists of the following elements:

A profile sheet ;
A mailbox ;
A "notifications" option;
Access to the Application discovery mode.

Each Member may hold only one Account.

3.2 Member's registration obligations

In order to register for and use the Application, the Member must be at least 18 years of age and guarantees in this respect that all information provided at the time of registration is accurate, truthful and up-to-date.

Registration can be carried out in the following ways:

E-mail address: the Application does not automatically retrieve any information. The Member must therefore enter the necessary information himself/herself, such as first name, gender, date of birth, and any additional information, as well as at least three (3) and at most four (4) personal photographs at the time of registration;
Apple or Google Sign-In: the Member is responsible for providing the necessary personal information, i.e. first name, gender, date of birth and any additional information, and must provide at least three (3) and no more than four (4) personal photographs when registering.

At the time of registration on the Application, the new Member's identity and age are double-checked (1) by the production of a valid official identity document (passport, identity card or driving license) and (2) by a photographic proof of the Member (selfie or video) allowing a biometric comparison with the identity document transmitted. These verification operations are carried out by the Stripe Identity platform and lead to Profile Certification.

By registering, the Member accepts these GTUs, the Code of Conduct, the Privacy Policy and the associated Cookie Usage Charter, and undertakes to comply with all the obligations set out in these various documents.

Article 4: Purpose of the Services offered by the Application

LOVALLY is an application designed to reconnect people by promoting authentic, face-to-face encounters in an environment of respect, safety and kindness. LOVALLY's mission is to facilitate sincere, quality encounters, supporting human relationships based on closeness and authenticity. To this end, LOVALLY enables members to meet people in their vicinity who might be of interest to them.

The Application automatically suggests profiles to the Member according to his/her location, personal preferences, characteristics and activity within the Application. Members can modify the criteria on which these dating suggestions are based, by adapting their preferences regarding the age, gender and distance of the profiles they wish to meet. The information provided by the Member on his/her profile therefore influences the dating suggestions he/she receives from the Application.

Each Member is free to exchange and establish relationships with other Members, provided that he/she complies with these GTC, the LOVALLY Code of Conduct and the applicable legislation.

The Member is aware and acknowledges that the Services offered by LOVALLY do not in any way constitute marriage counseling or brokerage activities. Their sole purpose is to facilitate real meetings between Members sharing common interests, based on their preferences and location.

Article 5: Chargeable or free nature of the Services offered by the Application

All Services accessible via the Application are provided free of charge to the Member (excluding connection and telecommunication costs), provided that the Member agrees to abide by these TOU as well as the LOVALLY Code of Conduct.

The only chargeable service offered on the Application is messaging. This involves a cost of 0.99 EUR per conversation, payable solely by the Member initiating the conversation after a Match. Once the conversation has been initiated, the two Members may freely exchange as many Messages as they wish at no additional cost.

Payment is processed and managed directly by the Apple App Store or Google Play Store (In-App Purchase), depending on the device used by the Member initiating the conversation. LOVALLY has no control over the payment process, currency exchange, fund transfers or any fees associated with these transactions. As a result, only the App Store (Apple) and Play Store (Google) platforms are responsible for the terms and conditions of payment, and LOVALLY cannot issue any refunds related to these purchases.

Any request or claim relating to payment must be addressed directly to the platform used, including any right of withdrawal that the Member may wish to exercise.

LOVALLY does not collect or process any banking data. Members' bank details are directly collected and processed by Apple or Google, beyond LOVALLY's control.